Last updated: March 2026

Introduction

Knowles Gas & Air-Conditioning ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Contact information you provide through our contact form or when requesting a quote, including your name, email address, phone number, and address.
Service information related to the work we perform at your property, including equipment details and service history.
Website usage data collected automatically, such as your IP address, browser type, pages visited, and time spent on the site.

How We Use Your Information

We use your information to:

Respond to your inquiries and provide quotes
Schedule and perform services at your property
Process rebate applications on your behalf
Send service reminders and follow-up communications
Improve our website and services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners solely to fulfil services you have requested, such as processing FortisBC rebate applications or arranging financing through our financing partners.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Your Rights

You have the right to access, correct, or delete your personal information. To make a request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Knowles Gas & Air-Conditioning
1806 Vancouver St #201, Victoria, BC V8T 5E3
Phone: 250-361-4488
Email: [email protected]